Sky terms and conditions
Sky terms and conditions
Elementary © 2016 CBS Broadcasting Inc. All Rights Reserved. © 2016 American Broadcasting Companies, Inc. All rights reserved. Quarry ©2016 Home Box Office, Inc. All rights reserved. HBO® and all related programs are the property of Home Box Office, Inc. BILLIONS © Showtime Networks Inc. All rights reserved. The Affair © Showtime Networks Inc. The Blacklist © 2016 Sony Pictures Television Inc and Open 4 Business Productions LLC. All rights reserved. THE FLASH and all related characters and elements are trademarks of and © 2016 DC Comics. SUPERGIRL and all related characters and elements are trademarks of and © 2017 DC Comics. © 2017 Warner Bros. Entertainment Inc. All rights reserved. MODERN FAMILY TM & © 2009-2015 Twentieth Century Fox Film Corporation. All rights reserved. Series 1-6. Blindspot. Zootropolis © Disney Enterprises, Inc. Jungle Book © Disney Enterprises, Inc. Kung Fu Panda 3 © 2015 DreamWorks Animation, L.L.C. All rights reserved. BATMAN V SUPERMAN: DAWN OF JUSTICE and all related characters and elements © & ™ DC Comics and Warner Bros. Entertainment Inc. The F1 logo, F1, FORMULA 1, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX and related marks are trade marks of Formula One Licensing BV, a Formula One group company. All rights reserved.
‡ HD channels received depend on your Sky TV/HD subscription. BBC HD Channels, ITV HD (England & Wales only), Channel 4 HD, NHK World HD and RT HD are available without subscription.
Sky TV Subscription: Packages £22-£80 per month (pm). Sky Box Office and Sky Store costs extra. Sky News and Pick TV are available without subscription; Pick TV, Channel 4, Channel 5, 5 USA and 5* require a viewing card. Sky box and set-up required. Sky Sports in HD: £6pm on top of your sports subscription. Only available to Box Sets Bundle customers.
Sky Cinema comparison: Comparison against online movie subscription services without Sky Cinema using top 100 from UK box office over 12 months. See sky.com/blockbusters
Sky Multiscreen: Provides same Sky TV channels as main Sky TV subscription on another box. To receive Sky HD channels on your Multiscreen box you need a Sky HD box and the Box Sets Bundle or other HD subscription pack. If you have home broadband, your Internet-enabled Sky boxes must be connected to your router if we’ve provided the equipment you need to connect (E.g. an On Demand connector). Multiscreen includes Sky Go Extra at no extra cost. Sky Go terms apply.
Smart Series Link: Records your chosen series then the next and subsequent series in order. Unavailable on some older Sky HD boxes.
Remote Record / Series Link: Use sky.com or a compatible device. Requests require up to 30 minutes notice before start of programme. Series Link for compatible Sky+HD and Sky Q boxes only.
Sky Kids app: Available at no extra cost with the Variety or Box Sets subscription. UK / Ireland only. Selected content available to stream and download on demand at no extra cost via 3G/4G/WiFi (charges may apply). To download content you also need Sky Go Extra (no extra cost with Sky Multiscreen or Sky Q, otherwise £5 extra a month). Available on two registered compatible tablets. Available on up to 4 registered compatible tablets. Downloaded content deleted from device 48 hours after viewing starts or no later than 30 days after download. Compatible device and software requirements at www.sky.com/help, and the App Store or Google Play Store. App features vary by device.
WWF Sky Rainforest Rescue: All money raised through Sky Rainforest Rescue will be donated to WWF-UK, charity registered in England and Wales number 1081247 and in Scotland number SC039593. Sky will donate a further £1 to WWF-UK to match each £1 raised through Sky Rainforest Rescue. Sky will match donations to help reach the project target of £4million.
Dolby Digital 5.1: Available on many programmes. Compatible home cinema system required.
Money back guarantee: If you cancel Sky HD within one calendar month of activation, we will refund the cost of your box (but not any subscription or set up charges).
On Demand: Available to Sky TV customers with compatible Sky box. Downloading content requires compatible black Sky box, broadband connection (minimum recommended speed 2 Mbps), On Demand self set-up using built in Wi-Fi or own cable. Downloads count towards any usage caps and may expire from your Planner. Content depends on your Sky TV/HD subscription. 3D: 3DTV and activation required. Sky Store costs extra. Sky Cinema 1&2 or Sky Sports 1&2 required for Sky Cinema or Sky Sports. Sky subscribers without Sky TV can access BBC iPlayer, ITV Player and All 4 catch up content. Downloadable HD content takes longer to start viewing.
Sky Box Office: Sky Box Office content costs extra. Pay per view charges apply.
Box Sets: Selection of shows/series available varies each month. Downloadable HD content takes longer to start viewing. Box Sets or another Sky HD subscription required for TV Box Sets. Monthly comparison against online and Pay TV UK subscription services based on shows for which the latest series is showing now or in the last 12 months or in the next 12 months from February 2014. See sky.com/moreboxsets.
Sky Store: On your Sky box: For Sky TV customers with black Sky+ or Sky Q box connected to broadband. Buy & Keep unavailable on some older boxes - see sky.com/boxcompatibility. Requires On Demand self set-up using built-in Wi-Fi or own cable or On Demand connector (£21.95 – limits apply). Downloads take several minutes or longer to start viewing if speed less than 6 Mbps (HD) or 2Mbps (SD). Sky+ subscription needed for ongoing access to downloaded copy. On skystore.com: Requires connected compatible device and software (see skystore.com/help). Register up to 4 devices; a title can be streamed to 1 (rent) or 2 (Buy & Keep) at a time. Min required speed for streaming 2.5Mbps (SD) or 5Mbps (HD). HD option not available when renting and is not supported for Buy & Keep on some devices/set-ups. Rentals can’t be downloaded. Buy & Keep downloads unavailable on NOW TV, Roku and YouView boxes. General: Rent from £2.99-£9.99. Buy & Keep from £7.99-£13.99. Downloading and streaming count towards any usage caps. Buy & Keep DVD delivery usually within 5 working days from official DVD release date.
Sky Go: UK customers require a Sky HD or Box Sets Bundle subscription to access TV Box Sets on Sky Go. UK / Ireland only. Streamed via broadband/3G/4G/Wi-Fi (charges may apply). Available on two registered compatible devices (content may vary). Some live TV programmes will be unavailable (visit go.sky.com). See compatible device and software requirements. Sky TV Customers: Selected live channels and on demand content available in line with your Sky TV subscription at no extra cost. You'll need Sky Cinema 1&2 or Sky Sports 1&2 Packs for on demand Sky Cinema or Sky Sports. Non-Sky TV Customers: Subscriptions £15-£40 pm. Monthly subscriptions renew automatically until you unsubscribe.
Sky Go Extra: Sky TV customers only. No extra cost with Sky Multiscreen, otherwise £5 extra a month. Allow up to 24 hours for your account to be activated. 31 days' notice to cancel. Register up to 4 Sky Go devices. Concurrent online viewing on 2 devices. Download selected Sky Go content in the UK & Ireland via Wi-Fi. Content depends on your Sky TV package. Cinema/Sports Pack(s) required to download movies/sports. 2 downloads per programme. Content deleted from device 48 hours after viewing starts or no later than 30 days after download.
Sky Q
18 month minimum terms. Sky Q TV subscription: Original Bundle: £22 per month (pm); Variety Bundle: £32 pm; or Box Sets Bundle: £38 pm. Sky Q Multiscreen subscription: £12 extra pm. Sky Cinema: £18 extra pm. Sky Sports: £27.50 extra pm. Prices may go up during your contract.
All Sky Q kit is loaned to you at no cost and must be returned at the end of your relevant subscription. Sky Q 1TB box: 700GB personal storage. Sky Q 2TB box: 1.7TB personal storage. 300GB storage reserved by Sky.
Sky Q Multiscreen subscription required to: 1) Watch TV around the home on tablets, mobiles or TVs. The ability to watch on an additional TV screen comes at a cost of £99 per additional TV (Additional TV Viewing Fee). We'll lend you one Sky Q Mini per extra TV, at no cost. For new Sky TV customers, the Additional TV Viewing Fee will be waived for your first additional TV but payable for subsequent TVs. For existing Sky TV customers without Sky Multiscreen, the Additional TV Viewing Fee will be discounted to £40 for your first TV but payable in full for subsequent TVs. For optimal network performance we recommended connecting no more than four Sky Q Mini boxes. Content from up to two Sky Q Mini boxes can be watched concurrently. In home: watch recordings included in your Sky Q channel pack and most free to air channels. See sky.com/skyqchannels for more information. Red Button and BBC on demand content unavailable via Sky Q App; 2) Pause on one screen and continue on another; 3) Take recordings with you to watch offline. Save selected recordings from last 90 days from the main Sky Q box or download on demand programmes to compatible device connected to home broadband to watch offline. Finished recordings may be unavailable to sync for up to a few hours. Two syncs/downloads per programme. Content deleted from device 48 hours after viewing starts or no later than 30 days after sync/download; 4) Watch Ultra HD content (only available to customers with a Sky Q 2TB box). Ultra HD not available on Sky Q Mini boxes or Sky Q 1TB box. Box Sets Bundle required to watch box sets in Ultra HD. Sky Sports and Sky Cinema required to watch sports and movies in Ultra HD. Widest range of Ultra HD Content: Comparison against online and Pay TV UK subscription services based on Ultra-HD content. See sky.com/shop/tv/sky-q/uhd-shows for more information. Listed features require Sky Q box, Sky TV and Sky Q Multiscreen subscriptions, Sky Q app and compatible device (sky.com/skyqdevices) or Sky Q Mini(s) connected to home broadband.
Record more / Store more: Compared with standard 500GB Sky HD box.
Installation: Engineer set-up required. Standard installation: New Sky TV customers: Sky Q 1TB box: £15 with or without a Sky Q Multiscreen subscription; Sky Q 2TB box with a Sky Q Multiscreen subscription: £60; Sky Q 2TB box without a Sky Q Multiscreen subscription: £199. Existing customers taking a Sky Q Multiscreen subscription: Sky Q 1TB box: up to £49; Sky Q 2TB box: up to £99. Prices discounted to £15 for Sky Q 1TB box or £60 for Sky Q 2TB for existing customers without a current Sky Multiscreen subscription.
Existing Sky customers wishing to upgrade to Sky Q 1TB box or Sky Q 2TB box without taking a Sky Q Multiscreen subscription: £199 standard set-up.
On Demand: Min. recommended broadband speed, SD: 2 Mbps & HD: 6 Mbps. Downloads count toward usage cap. Downloads may expire from planner. Selected channels/programmes on catch up. Selection of series available with Sky Box Sets & varies each month. Sky Store costs extra. 3D requires activation.
General: HD TV required. Content depends on your Sky TV subscription and picture quality on device may vary. Connect to TV using HDMI cable (supplied) or AV cable (not supplied). You own the Sky dish. Compatible TV required for Ultra-HD and 3D. If you live in a flat, installation of our shared dish is subject to survey and your Managing Agent's agreement. Email address required so we can keep in touch about your services. Third party apps: Experience may differ from the same app on other devices. Existing Sky TV customers with Sky HD: When you upgrade to Sky Q you will keep the products you already have, including Sky Talk and Line Rental and Sky Cinema and/or Sky Sports. You will lose the recordings on your current box. Any Sky Multiscreen boxes you may have won't work. These have to be replaced by Sky Q Mini boxes (see above for pricing). Further terms and charges may apply.
Sky Q set-up
Engineer set-up required.
Standard installation: New Sky TV customers: Sky Q 1TB box: £15 with or without a Sky Q Multiscreen subscription; Sky Q 2TB box with a Sky Q Multiscreen subscription: £60; Sky Q 2TB box without a Sky Q Multiscreen subscription: £199.
Standard installation: Existing customers taking a Sky Q Multiscreen subscription: Sky Q 1TB box: up to £49; Sky Q 2TB box: up to £99. Prices discounted to £15 for Sky Q 1TB box or £60 for Sky Q 2TB for existing customers without a current Sky+ Multiscreen subscription.
Existing Sky+ customers wishing to upgrade to Sky Q 1TB box or Sky Q 2TB box without taking a Sky Q Multiscreen subscription: £199 standard set-up, please call 0800 151 2747 for further information and to upgrade.
Sky Broadband
Sky Broadband in Sky Network Area: Maximum home download speeds up to 17Mbps. Existing customer set-up free for Sky Broadband 12GB and Unlimited. Monthly usage caps: Sky Broadband 12GB – 12GB. Maximum upload speed: 12GB and Unlimited –1.3Mbs.
Sky Fibre, Sky Fibre Unlimited & Sky Fibre Max: Availability subject to location and survey. £50 standard fibre activation fee. Maximum home download speeds: Sky Fibre and Sky Fibre Unlimited - up to 38Mb; Sky Fibre Max - up to 76Mb. Speeds vary by location. Sky Fibre monthly usage – 25GB.
Sky WiFi: For Sky Broadband Unlimited/Sky Fibre/Sky Fibre Unlimited & Sky Fibre Max customers. Available on 6 registered devices. Experience varies by location and number of users. App requires iOS 6.0 or later (Apple devices) or compatible Android devices running OS 2.2.2 and later or 4.x.
30 day Broadband and Talk Satisfaction Guarantee: Available within the first 30 days of all your services being activated. Refund applies to subscription charges only (not set-up charges or non-inclusive call charges) and is pro-rated. Statutory rights are not affected. Not applicable if you change your package.
Lowest priced fibre: Compared with widely available UK residential fibre and cable superfast broadband and line rental services (e.g. up to 38Mb and above) on an 18 month minimum term. Excludes offers and upfront line rental options. Features vary between providers. For verification go to sky.com/lowestpricedfibre.
Sky Broadband general: £9.95 router delivery charge applies. Speeds vary significantly by location. 12 or 18 month minimum subscriptions. New 18 month minimum subscriptions for Sky Fibre, Sky Fibre Max + Sky Talk & Line Rental. Separate contracts apply to Sky TV, Sky Broadband/Fibre and Sky Talk. No traffic management policy for Sky Broadband Unlimited, Sky Fibre and Sky Fibre Unlimited in the home. External factors such as internet congestion can affect speed.See sky.com/shop/terms-conditions/broadband for more details and our Usage Policies. MAC users receive 12 months free McAfee VirusScan worth £19.99. McAfee Free Trial: Sky Broadband 12GB -3 months; Unlimited, Sky Fibre and Sky Fibre Unlimited & Sky Fibre Max -12 months, then £3 pm unless you contact us to unsubscribe.
Sky Hub: Inclusive for new Sky Broadband customers. £69 for existing Sky Broadband customers. £9.95 router delivery charge applies. Range may be affected by home environment.
Faster upload speeds: Comparing upload speeds as stated by each company for Sky Fibre & Sky Fibre Unlimited (up to 9.5Mbps) with Virgin Media’s up to 50Mb Fibre Broadband (up to 3Mbps).
Fastest peak time speeds: delivered by Sky, BT, Plusnet & EE (Nov 2014). Ofcom excludes Wi-Fi performance, which varies by device, home environment & ISP.
Sky subscribes to Ofcom's Voluntary Code of Practice on broadband speeds.
#†Sky Talk
Sky Talk: 12 or 18 month minimum term applies to new Sky Talk customers and to existing customers taking up Sky Line Rental. Compatible line required otherwise £20 connection charge may apply. Sky Talk is only available to customers paying by Direct Debit/continuous credit card mandate. Calls only packages not available to BT line rental customers with BT Basics or if outgoing calls are barred. Sky Line Rental required (£17.40 per month). Read our Codes of Practice for sales and marketing and premium rate/NTS services.
Sky Talk Evenings and Weekends Extra: # UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 11.5ppm at any time of day, or hang up and redial as often as you like. Inclusive calls to 0845 and 0870 numbers last up to an hour, after which Sky's Access Charge (11.5ppm) and the owning operator's Service Charge applies or you can hang up and redial as often as you like. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 11.5p per minute at any time of day, or hang up and redial as often as you like. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. Subject to Acceptable Use Policy - see sky.com/talk
Sky Talk Anytime Extra: # UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 11.5ppm at any time of day, or hang up and redial as often as you like. Inclusive calls to 0845 and 0870 numbers last up to an hour, after which Sky's Access Charge (11.5ppm) and the owning operator's Service Charge applies or you can hang up and redial as often as you like. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 11.5ppm at any time of day, or hang up and redial as often as you like. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. A flat charge of 2p per minute applies to geographic landline calls to Austria, Australia, Belgium, Canada, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hungary, Irish Republic, Italy, Luxembourg, Netherlands, New Zealand, Norway, Poland, Spain, Sweden, Switzerland and USA (also includes calls to mobiles in Canada and USA) irrespective of the length of the call. A 16.9p connection fee applies to all international calls. Subject to Acceptable Use Policy - see sky.com/talk
†Sky Talk International Extra: # †Sky Talk International Extra: # UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers).Inclusive UK landline calls last up to an hour, then charged at 11.5ppm at any time of day, or hang up and redial as often as you like. Acceptable Use Policy applies - see sky.com/talk. Inclusive calls to 0845 and 0870 numbers last up to an hour, after which Sky's Access Charge (11.5ppm) and the owning operator's Service Charge applies, or you can hang up and redial as often as you like. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 11.5ppm at any time of day, or hang up and redial as often as you like. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. Inclusive international geographic landline calls to Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Canary Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, India, Irish Republic, Israel, Italy, Jamaica, Japan, Latvia, Lithuania, Luxembourg, Madeira, Malaysia, Netherlands, New Zealand, Norway, Pakistan, Poland, Portugal, Romania, Russian Federation, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, USA (also includes calls to mobiles in Canada, Hong Kong and USA). Inclusive calls to 50 popular destinations last up to an hour after which standard Sky international rates apply, or you can hang up and redial as often as you like. A 16.9p connection fee applies to all non-inclusive international calls. Subject to Acceptable Use Policy - see sky.com/talk
Best performing major broadband & talk provider: Sky received the fewest complaints per 100,000 customers measured by Ofcom comparing Sky, BT, EE, Plusnet, TalkTalk and Virgin Media fixed broadband in its latest Telecoms and Pay TV Complaints Report (December 2016).
General and further terms
Subject to status. Upfront payment may be required. Prices may go up during your subscription. Non-standard set-up may cost extra. Prices may vary if you live in a flat. Sky+ functionality requires two satellite feeds. You must get any consents required (e.g. landlord's). Prices for Direct Debit payments only. Continuous debit/credit card mandate costs 30p.
UK, Channel Islands and Isle of Man residential customers only. These offers are not available with any other offers. Further terms apply. Correct at 10 January 2017.
Calls to Sky for non-Sky Talk customers cost 7p per minute plus your provider's access charge. Calls to 080 numbers are free. Calls to non-inclusive service numbers on a Sky Talk tariff will be charged 11.5p per minute access charge and a service charge from the owning operator.
Contact Sky if you wish to cancel during your cooling off period
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